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FAQs

FAQs

Q: When will my order be shipped?
A: Your order send by cargo in agreed time period after giving order.

Q: Which shipping companies do you work with?
A: We work with DHL, FedEx and TNT.

Q: Can I cancel my order?
A: Yes! You can cancel your by calling us at +90 544 398 37 53 or contact with communication department within 1 workday after confirming your order. After that the materials for your project will have been obtained and paid for, if you still want a cancellation, we would deduct the expenses from the total sum you've paid and refund you as such. Click here to start a WhatsApp conversation.

Q: What do I do if I receive a defective or damaged item?
A: We will work on fixing any defect from our end right away. You can change or return your order.
If you have received a damaged or defective item please contact with us via our online help center, telephone or email. You will be expected to prove damage with photos and written declaration from the courier company personnel who made the delivery.


Q: What are your payment methods?
A: We offer verified methods of PAYU credit card and PAYPAL to ensure a safe transaction. 

Q: Can I change my order?
A: Yes, you can revise your order but you need to get in contact with us via phone or email asap because once the manufacturing process starts, it becomes very hard to alter.

Email: [email protected]
Phone: +90 544 398 37 53